RedBus Walk-in-Team Leader Any Graduate @ Bangalore - Apply Now

RedBus Career Job Opening Recruitment 2017-2018 for Various Team Leader Posts, Jobs Application Form Download at (www.redbus.in). The Interested candidates will have to before Walk in Interview carefully reading the advertisement regarding the process of examinations and interview, Qualification, Offline registration processes, payment of prescribed application fee/intimation charges Walk in Date, Time, Venue etc are Given Below. RedBus Walk-in-Team Leader Any Graduate @ Bangalore - Apply Now.

RedBus Walk-in-Team Leader Any Graduate @ Bangalore - Apply Now

Company Name: RedBus

Official site: www.redbus.in

Company Profile:

• All the founders used to work in Bangalore at the time (sometime in 2005) - all with top IT MNCs - IBM, Texas Instruments and Honeywell. They were friends from BITS Pilani, one of India's finest engineering colleges. During Diwali that year, one of them wanted to spend the festival in his home town. Since he didn't know his schedule till the end, taking a bus was the only choice. He ran around town hunting for a ticket, but they were all sold out minutes before he reached the travel agents. Bangalore traffic is notorious and can grip you at the wrong time. That's exactly what happened that day. That's when he thought of the possibility of providing consumers the convenience of booking a bus ticket over the internet. The objective was two-fold - to ensure that they don't have to leave the confines of their comfort to book a ticket, and to help them get a ticket when they need it the most.

Job Role: Team Leader

Qualification: Any Graduate

Experience: 1 - 3 Years

Salary: Rs: 2,25,000 - 4,75,000 P.A.

Job Location: Bangalore

Walk-In Date: 09-11-2017 - 11-11-2017

Walk-In Time: 10:00 AM - 01:00 PM

Selection Process: Interview

Shift: Any Shift

Apply Mode: Online


Job Role Details:

• This is a Team Lead role responsible for building a team that effectively boosts sales as well as deliver superior customer service.

Primary Skills:

• Direct call center operations as a liaison between customers and call center employees.
• Administer performance management by diagnosing improvement opportunities, monitoring and providing effective feedback, coaching, professional development, and corrective action plans.
• Perform quality checks, develop and review performance reports, identify areas to improve, and implement measures to improve performance levels and meet objectives.
• Develop sales skill of each customer service executives to drive revenue growth.
• Coordinate the interviewing, hiring and training of customer service executives as per man-power planning.
• Monitor interaction between staff and customers to ensure quality assurance standards.
• Review call center statistics to measure staff performance and the need for improvement.
• Leading workflow distribution and floor management to ensure service levels are satisfied. 
• Hiring, developing, motivating, coaching, evaluating and retaining qualified staff. 
• Maintaining service level, talk/wrap time, data and consumer satisfaction levels. 
• 4 Years of Experience in an Inbound Call Center & min 1 yr exp as Team Leader.

Required Skills:

• Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
• Good Knowledge of MS-Office and Telephony Systems Technology and Etiquette.
• Knowledge and Experience of Hiring techniques are preferred. 
• Excellent Man-management and Motivational skills.
• Handle escalations and complaints. 
• Able to meet deadlines along with working under pressure.
• Should be able to work as a team member.
• Good communication in English, Hindi & any 1 South Indian Language.

Venue Details:

RedBus, Ibibo Group Pvt Ltd, 
B1 Golden Enclave, Corporate Block, 
Old Airport Road, Bangalore- 560017,
Adjacent to HDFC bank.

Contact Person: Priyanka