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Company: Tech Mahindra
Website: www.techmahindra.com
About Tech Mahindra:
Tech Mahindra represents the connected world, offering innovative and customer-centric information technology services and solutions, enabling Enterprises, Customer Service Executives and the Society to Rise™. We are a USD 2.7 billion company with 84,000 professionals across 49 countries, helping 540 global customers including Fortune 500 companies. Our Consulting, Enterprise and Telecom solutions, platforms and reusable assets connect across a number of technologies to derive tangible business value.
Job Role: Customer Service Executive
Qualification: BA/BSc/BCom
Experience: 0 – 1 Year
Work Location: Pune
Pay Scale: Good
Walk-In Date: 28 Sep – 2 Oct 2015
Walk-In Time: 12 pm – 6 pm
Job Description:
1. Acting as Single Point of Contact for customers for either reporting trouble or providing updates on existing Trouble Tickets / calls.
2. Should be comfortable in taking inbound calls / making outbound calls.
3. Must be willing and able to work various shifts as assigned (such as nights, weekends and statutory India / client holidays), based on business needs .
4. Demonstrated ability to identify problems and situations, take appropriate action, implement solutions or escalate as required.
5. Ability to review and analyze customer needs and provide appropriate client options/solutions.
6. Ability to manage a demanding workload.
7. Training will be provided and could take 1-2 weeks to complete.
8. Depending upon the business requirement you could be crossed trained on another LOB within the same project.
2. Should be comfortable in taking inbound calls / making outbound calls.
3. Must be willing and able to work various shifts as assigned (such as nights, weekends and statutory India / client holidays), based on business needs .
4. Demonstrated ability to identify problems and situations, take appropriate action, implement solutions or escalate as required.
5. Ability to review and analyze customer needs and provide appropriate client options/solutions.
6. Ability to manage a demanding workload.
7. Training will be provided and could take 1-2 weeks to complete.
8. Depending upon the business requirement you could be crossed trained on another LOB within the same project.
Skills:
1. Excellent English spoken and written communications must be clearly understood.
2. Functional PC Skills - MS Office Suite.
2. Functional PC Skills - MS Office Suite.
Venue Details:
Tech Mahindra Ltd.,Plot No. 1, Phase - III,
Rajiv Gandhi Infotech Park,
Hinjewadi, Pune-411057.
Rajiv Gandhi Infotech Park,
Hinjewadi, Pune-411057.
