Dell Walk-In Drive for Client Technical Support Associate @ Gurgaon

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Company: Dell

Website: www.dell.com

About Dell:

Since 1984, Dell has played a critical role in enabling more affordable and accessible technology around the world. As an end-to-end computing solutions company, Dell continues to transform computing and provide high quality solutions that empower people to do more all over the world. We serve customers ranging from the world's largest businesses and public-sector organizations, to small and medium businesses, and individual consumers.

Job Role: Client Technical Support Associate

Qualification: Any Degree

Experience: 0 – 3 Years

Work Location: Gurgaon

Pay Scale: Good

Walk-In Date: 28 – 30 Sep 2015

Walk-In Time: 11 pm – 3 pm

Job Description:

Troubleshooting of dell laptops.
Responsible for providing telephone/email/chat and remote diagnostic technical support related to installation, operation, configuration, customization, performance, and usage of assigned products.
Diagnosis & resolving of the hardware problems and troubleshooting.
Verifies warranty entitlement and determines appropriate action.
Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
Documents problems in the support solution database for diagnostics and solution implementation.
Provides basic remote deployment, maintenance and consulting services.

Job Requirements:

Should be open to work in night shifts in a 24x7 environment.
Should have excellent communication skills in English.

Venue Details:

Dell International Services India Pvt Ltd,

Vipul Tech Square, Sector Road (Golf Course Road),
Sector 43, Gurgaon 122002.